Support
What LoclEdge does
LoclEdge is an iOS app (Expo) that helps small businesses prepare geotagged photos and AI-assisted captions for Google Business Profile and similar listing workflows. You can capture or pick photos, apply location/EXIF geotagging, generate captions, and save results for posting from your own accounts.
Brand: LoclEdge — “Give your business photos a local edge.”
Get help
Email us anytime: support@locledge.app
Until locledge.app mail DNS is fully live, replies may route via Castle Painters ops.
Include:
- Your Apple ID email (if relevant to purchases)
- Device model and iOS version
- App version (Settings or About, if shown)
- A short description of what happened
We aim to reply as soon as we can during normal business hours (America/New_York).
Subscriptions and billing
LoclEdge subscriptions and in-app purchases are billed through Apple. We do not charge your card directly.
Cancel a subscription
- Open Settings on your iPhone
- Tap your name → Subscriptions
- Select LoclEdge
- Tap Cancel Subscription (or equivalent)
Cancellation takes effect at the end of the current billing period, per Apple’s rules. Deleting the app does not cancel a subscription by itself.
Restore purchases
If you reinstall LoclEdge or switch devices:
- Open LoclEdge
- Use Restore Purchases (in Settings / Account / Paywall — wherever the button appears in your build)
- Sign in with the same Apple ID used to buy
If restore fails, email us with the Apple ID used for purchase (do not send passwords or payment details).
Privacy
We process photos and location only as needed for the features you use. AI captions go through our server to Anthropic’s Claude (no API keys in the app). We do not sell personal data. Full details: Privacy Policy.
Contact
Email: support@locledge.app
Support: This page
Privacy: Privacy Policy
Operator: Castle Painters LLC (developed in association with Blair Halkett)
Castle Painters LLC
10420 Harrison Springs Lane
Knoxville, TN 37932
United States
Draft only — not legal advice. Update feature names and button labels to match the shipped UI.